Troubleshooting: Why Can't I Download Some Instagram Stories?

Common reasons you may not be able to download certain stories and how to resolve them.

If you can't download a story, it's usually for one of these reasons:

• The account is private (only public accounts are supported).
• The story has expired (stories disappear after 24 hours).
• There's a temporary issue with Instagram or the downloader.

Still having trouble? Contact us for help.